Discover OnPremise

Omniture Discover OnPremise provides a solution to gather and analyze data from a variety of channels in your business.

Today, it’s commonplace for consumers to interact with a business through multiple channels—online, by phone, through email, in a store or mail-order—and often more than one is used to resolve a single need. For instance, they may make a travel reservation online, and then call to make a change; or, originate a loan request online, and then fulfill it through a phone call. A customer may purchase online through a promotion seen in a catalog, but return the item to a brick-and-mortar location.

Marketers can gather data in all of these scenarios. They can analyze it in real time to help them make informed decisions and present findings in visually compelling ways to the decision makers within the organization. The result offers a more cohesive consumer experience and a forward-thinking culture of customer service.

Omniture Discover OnPremise capabilities

• Load and analyze any structured data, no pre-aggregation required for analysis
• N-dimensional analysis with the ability to add new dimensions on the fly
• Unlimited segmentation and filtering capability
• Powerful visualization to make complex data and trends easy to understand
• Rapid analysis of free-form queries to get information to decisions makers quickly