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Lithium

Lithium Technologies, Inc., provides successful customer communities on-demand. Incorporate Social Media into your web analytics. Capture, integrate and analyze community behavior to enhance your customer intelligence and increase online performance.

Description

Lithium is the leading provider of Social CRM solutions to power enterprise customer networks. Working with market leaders such as Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal, Lithium is delivering the next generation of customer relationships by unlocking the value of the social customer network. Lithium solutions combine the power of online customer communities with the broader social web and traditional CRM business processes to inspire customers to innovate, promote, and support on the company's behalf.

Features

• Understand how community content influences online buying behavior
• Correlate community-related demographics to behavior on other areas of the web site
• Analyze how community content affects customer retention and satisfaction
• Track user behavior to optimize community features and organization