Measure What Matters: Defining KPI's and Driving Business Performance using Dashboards and Alerts

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The beauty of Web analytics—and the promise of the Internet—is the ability to capture nearly unlimited amounts of data about your Web site. That said, without a clear strategy to “measure what matters”—and a powerful analytics tool to help you turn that information into answers—your Web analytics initiatives will quickly drown in a sea of data. So how can you turn these incredible data resources into clear and actionable insights? A good place to start is by defining key performance indicators or KPIs.

This paper is designed to help you understand KPIs; define metrics that support your organizational goals; and create intuitive dashboards to benchmark, monitor, and improve these key indicators. What data should you focus on? Who needs this information? How different are the data needs and delivery mechanisms between various teams and job functions? And what is the most effective and impactful way to share key metrics across the enterprise?

You will cover these questions and show you how SiteCatalyst™ and Omniture Best Practices Group streamlines the process.